MINWAL / SUPPORT
Find the right help.
Help for Parents, Supervisors, and authorized school and administrative users. The fastest way to resolve an issue depends on what needs to be changed.
SCHOOL-MANAGED INFORMATION
Contact your school
Schools manage these records directly in Minwal.
- Parent or Supervisor phone number changes
- Student information corrections
- Adding or removing a linked child
- Route, bus, stop or school assignment corrections
- School-managed deletion or removal requests
Use your school’s usual contact channel.
TECHNICAL HELP & PRIVACY
Contact Minwal
For help with Minwal itself.
- Technical app issues and bugs
- OTP delivery problems
- Notifications not arriving
- Questions about Minwal’s privacy practices
QUICK CHECKS
A few useful first steps.
Can’t sign in?
Check that you entered the phone number registered with your school, selected the correct country code, and that your school has activated your account. Your phone must be able to receive SMS messages.
If your registered phone number has changed, contact your school before trying to sign in with the new number.
OTP not received?
Confirm your phone has network coverage and the phone number is correct. Wait before requesting another code.
Contact Minwal Support if the issue continues. Never share your OTP.
Notifications not arriving?
Check that notifications are enabled for Minwal in your device settings.
Delivery may also depend on network connectivity and device settings. Contact Minwal for technical help.
Incorrect transportation status?
If student, route, bus, stop, attendance, or journey information appears incorrect, contact your school.
Transportation records are managed through the school and its authorized transportation staff.
Want to report a problem in the app?
Parents can use “Report a problem” inside Minwal to send a text-based complaint or support request. Supervisors and other authorized users can contact Minwal by email or phone.
Authorized school staff may review and resolve reports submitted through the application.